Shipping and return

SHIPPING, RETURNS/EXCHANGES, CANCELLATION AND REFUND POLICY.

Shipping

If the product is in stock, shipments are generally made within 3 working days after receipt of your payment and confirmation from Palanco.

If the product is not in stock, the delivery time for shipments will be extended to 4 to 7 working days due to the need to manufacture the product.

The customer will be expressly notified of this situation.

Shipping costs are free only in Spain (peninsula).

Shipments are made through the following agencies:

-          National: Redur

-          International: MBE

Exchanges/returns, cancellation and refunds

You have 14 calendar days from the date of receipt to make exchanges and returns.

The customer is responsible for returning the product to our facilities and will bear the shipping costs in this case.

Shipping address:

PALANCO SL

Polígono Industrial ‘El Monete’, nave 45

Valverde del Camino 21600

Huelva, Spain

The product must be in perfect condition, with all labels and in its original packaging.

Once the goods have been received at our warehouse, they will be checked and the amount paid for the product will be refunded, excluding shipping costs, in the same way that the payment was made.

Important

In accordance with Article 103 c) of Law 3/2014, of 27 March, amending the revised text of the General Law for the Protection of Consumers and Users:

"The supply of goods made to the consumer's and user's specifications or clearly personalised is excluded from the right of return and withdrawal.

Therefore, products that are out of stock and manufactured according to the user's specifications are excluded from the right of withdrawal. They may only be returned in the event of breakage or damage to the product."

To ensure the smooth operation of the returns/exchanges system, we recommend that our customers contact us in advance via our email address info@cpalanco.com and notify us of such circumstances.

Returns at our premises

Items purchased at www.cpalanco.com can be returned in person at our premises at no cost to the customer.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

a) The provision of services, once the service has been fully performed, when the performance has begun, with the prior express consent of the consumer and user and with their acknowledgement that they are aware that, once the contract has been fully performed by the trader, they will have lost their right of withdrawal.

b) The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the trader cannot control and that may occur during the withdrawal period.

c) The supply of goods made to the consumer's and user's specifications or clearly personalised.

d) Contracts in which the consumer and user has specifically requested the trader to visit them to carry out urgent repair or maintenance work; if, during that visit, the trader provides additional services to those specifically requested by the consumer or supplies goods other than the spare parts necessarily used to carry out the maintenance or repair work, the right of withdrawal shall apply to those additional services or goods.