Return, cancellation and refund policy.
Transportation of your package
Packages are generally shipped within 72 hours after receipt of your payment.
Shipping costs include packaging, handling and shipping. They can contain a fixed and a variable part based on the price or weight of your request. We recommend that you make all your purchases in the same order, this reduces shipping costs. We cannot group two different orders in the same shipment.
The packages are sent correctly protected for transport.
- Correos Express
Returning an item
If when you receive your order you are not satisfied, you have a period of 14 calendar days, counting from the date of receipt, to execute the right of return.
To ensure the proper functioning of the returns system, we recommend that our clients contact us previously through our email firstname.lastname@example.org and notify us of such circumstance.
The product must be in perfect condition, with all the labels, in its original packaging. Once the merchandise has been received in our warehouse, and once it has been verified, the amount paid for the product will be reimbursed, excluding shipping costs, in the same way that the payment was made (in cash payments, the refund of the amount is made by bank transfer). The client is in charge of sending us the product, taking charge in this case of the shipping costs.
- Size, color or model changes: In this case, we cover all expenses of sending the new item and pick up the old one.
It is important to left the old item ready to change.
International Shipping, Ceuta, Melilla and Canary Islands
Even if it’s for a swap change, color or model or a return, the customer will send the package to our plant. To identify what the customer wants, we just need a clarification note on it.
The item has to be on perfect conditions and with the original package.
As soon we receive the package, we will check it and we will proceed with the refund of the amount paid less shipping cost in the same way the payment was done (In case of cash payment, the refund it will be done through bank transfer).
Returns in our plant
The items bought in cpalanco.com can also be returned in our plant, without cost for the costumer.
Exceptions to the right of withdrawal
The right of withdrawal is applicable to:
a) The provision of services, once the service has been fully executed, when the execution has begun, with the express prior consent of the consumer and user and with the recognition by him that he is aware that, once the contract has been completely executed by the employer, he will have lost his right of withdrawal.
b) The supply of goods or services whose price depends on fluctuations in the financial market that the entrepreneur can not control and which may occur during the withdrawal period.
c) The supply of goods made according to the specifications of the consumer and user or clearly personalized.
d) Contratos en los que el consumidor y usuario haya solicitado expresamente al empresario visitante que realiza operaciones urgentes de reparación o mantenimiento; Si en esa visita el empleador presta servicios adicionales a los específicamente solicitados por el consumidor o suministra bienes distintos a los repuestos necesarios para realizar las operaciones de mantenimiento o reparación, se deberá aplicar el derecho de desistimiento a esos servicios o bienes adicionales.
- To cancel an order, or generate a return, contact us at email@example.com or through the contact form of the virtual store.